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MEDIC Training
The MEDIC team's SOP completed, I developed a full eLearning course for trainees to complete in their onboarding. Built in Articulate Rise, the course contains three sections: one to introduce the goals and expectations of MEDIC, one to provide an overview of the evaluation process, and a knowledge check. Associates were expected to pass the knowledge check with an 80% to complete the training. Implementation of this training to new associates increased the average auditing scores by ~10% and increase in productivity (completed work) by ~20% in a quarter.
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