At the start of my career with Fred Hutchinson Cancer Center, a program was introduced that allowed for customers to auto-populate financial data from an outside tool. In the lifecycle of this launch, I collaborated with the Project Manager closely to maintain an up-to-date web page and FAQ for the new process.

As this is a public website with potentially private information, it is imperative to be mindful not to share too much on the page, but allow users the tools to answer their own questions.